![]() The limited warranty covers any Electrical/Mechanical fault/defects in E-cigarette device under normal use during the warranty period. The limited warranty applies for Physical Goods, purchased from The Vape City online Store. You should return the item in its original condition to us in that case after we receive the returned items, we will refund you the payment excluding actual shipping fees already incurred. ![]() We have a 14 days money back guarantee on all our products (excluding prefilled cartridges and e-juice) from the date you received it without any reason. You can find contact details on our website and our customer service team will resolve the issue within the time frame.Īll Electronic Cigarettes components have limited life span and will eventually need to be replaced.ġ4 Days Money Back Guarantee (T’s & C’s apply) If you do experience any problem with our products, kindly contact us via email or call us. We will try our best to resolve any issue our customer would have with any purchase. Thank you for your interest in the products and services of The Vape City Ltd We aim to dispatch 95% orders same working day depends on availability of stock. You will be able to track your package directly on the carrier’s website. Once your order has been dispatched, we will send you a confirmation email with tracking information. Next day delivery does not guaranteed if order placed on Friday unless paid for Saturday Guaranteed. Royal Mail Saturday Guaranteed DeliveryĪll orders placed before 2 Pm Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day.Royal Mail Next day Guaranteed (Not included Sat Guaranteed).Royal Mail Tracked 48 Service for Medium Parcel ( 3 to 4 Working days).Royal Mail 24 Service for Small Parcel (2 to 3 Working Days).We offer the following shipping options, you will be asked to select a shipping method at checkout. We dispatch orders Monday-Friday, we are closed Sat-Sun and do not dispatch any orders including NEXT DAY DELIVERYĪll orders placed before 1pm will dispatch same day (Monday to Friday) Shipping Options & Delivery Costs: Shipping policy applies to customers that make a purchase at If you have any questions, please contact our customer service team on 0161 8321974 or send your email to: Order Cut off time: We have an effective age verification process that satisfies due diligence as described and we will not sell to person that are under 18 years old. ![]() 360mAh built-in battery, support USB charge. ![]()
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